Sherlock Without Hysterics: How EQ Helps Analysts on a Project

The workshop explores the key components of emotional quotient (EQ) for analysts, such as empathy, self-awareness, and motivation, and their role in professional practice. Special attention is given to applying empathy and motivation for effective communication with clients: identifying hidden motives, practising active listening, and building trust. It also uncovers principles of using EQ when working with development teams to understand their motivations, resolving conflicts, and improving team dynamics. Finally, practical tools for developing emotional quotient are presented, including exercises, checklists, and success metrics that help enhance interaction quality and speed up requirements' alignment.